This past week CATT and Benjamin Media staff have been busy working on how to proceed with the Trenchless Roadshow and our next steps. As soon as we can, we will make an announcement of our new and exciting plans. We thank you for your patience and understanding in these very fluid and continually changing times.
On Monday we informed the Marriott on the Falls and the Scotiabank Convention Centre, in writing, that we are postponing the TRS 2020 Niagara Falls Roadshow due to COVID-19. As you can imagine both the Marriott and the Convention Centre have been hit with many March, April and May event cancellations that need to be carefully addressed.
On Friday we were informed, by a conference attendee that when they tried to cancel their Marriott hotel booking that they were told by the Marriott that would be charged a cancellation fee and that the event organizers needed to cancel the event room block with the hotel.
We ask for your patience as the Marriott is working on all these cancellations. We also want to let you know that you should not be charged a room cancellation fee.
We are in close contact with the Marriott and will inform you once they have released our room block.
Once again thank you for your understanding and patience in these trying times.
Mariana Balaban, City of Toronto, Conference Program Chair